{"id":1283,"date":"2025-07-16T16:02:57","date_gmt":"2025-07-16T21:02:57","guid":{"rendered":"https:\/\/uwa.nfvgdigital.com\/faq\/"},"modified":"2025-07-30T17:14:41","modified_gmt":"2025-07-30T22:14:41","slug":"faq","status":"publish","type":"page","link":"https:\/\/uwa.sapiens-lab.com\/fr\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"\t\t
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FAQ (FOIRE AUX QUESTIONS)<\/h1>\t\t\t\t<\/div>\n\t\t\t\t
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\u00c0 propos de nos caf\u00e9s<\/p>\t\t\t\t<\/div>\n\t\t\t\t

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D\u2019o\u00f9 viennent vos caf\u00e9s ? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\tTous nos caf\u00e9s proviennent directement de Colombie. Ils sont cultiv\u00e9s en altitude, r\u00e9colt\u00e9s \u00e0 la main et trait\u00e9s avec soin par des producteurs partenaires engag\u00e9s dans une agriculture durable. \t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t
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Qu\u2019est-ce qu\u2019un caf\u00e9 de sp\u00e9cialit\u00e9 ? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\tUn caf\u00e9 de sp\u00e9cialit\u00e9 est un caf\u00e9 not\u00e9 au-dessus de 80\/100 par des d\u00e9gustateurs certifi\u00e9s. Nous choisissons de vous offrir des caf\u00e9s ayant un score de 85 minimum. Il est tra\u00e7able, de qualit\u00e9 sup\u00e9rieure, et refl\u00e8te le terroir et le travail du producteur. \t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t
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Quels types de caf\u00e9 proposez-vous ? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\tNous proposons plusieurs vari\u00e9t\u00e9s de caf\u00e9s colombiens d\u2019exception : Gesha, Bourbon Rojo, Bourbon Rosado, Typica et Caturra. Chaque caf\u00e9 a son profil aromatique propre. \t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t
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Le caf\u00e9 est-il bio ? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\tTous nos caf\u00e9s sont issus de l\u2019agriculture biologique. Nous privil\u00e9gions des producteurs engag\u00e9s dans des pratiques respectueuses de l\u2019environnement. \t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t
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Commandes et abonnements<\/p>\t\t\t\t<\/div>\n\t\t\t\t

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Comment fonctionne l\u2019abonnement U\u2019WA ? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\tNous proposons 3 formules mensuelles (500 g, 750 g ou 1 kg). Chaque mois, vous recevez une s\u00e9lection surprise parmi nos caf\u00e9s d\u2019exception. Livraison en point relais. \t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t
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Puis-je choisir mon caf\u00e9 dans l\u2019abonnement ? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\tNon, l\u2019abonnement repose sur la d\u00e9couverte. Mais vous pouvez acheter un caf\u00e9 sp\u00e9cifique \u00e0 l\u2019unit\u00e9 via notre boutique en ligne. \t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t
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Puis-je annuler mon abonnement ? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\tL\u2019abonnement U\u2019WA est reconduit automatiquement par p\u00e9riodes de 3 mois. Vous pouvez le r\u00e9silier \u00e0 tout moment, mais la demande doit \u00eatre faite au moins 15 jours avant la fin de la p\u00e9riode en cours pour ne pas \u00eatre reconduit. Il n\u2019est pas possible de modifier l\u2019abonnement en cours. \t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t
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Livraison<\/p>\t\t\t\t<\/div>\n\t\t\t\t

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Dans quels pays livrez-vous ? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\tActuellement, nous livrons en France m\u00e9tropolitaine. Pour d\u2019autres destinations, contactez-nous. \t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t
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Quels sont les d\u00e9lais de livraison ? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\tComptez 3 \u00e0 7 jours ouvr\u00e9s pour la livraison.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t
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Retours et remboursements<\/p>\t\t\t\t<\/div>\n\t\t\t\t

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Puis-je retourner mon caf\u00e9 ? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\tPar souci de s\u00e9curit\u00e9 alimentaire, les retours de caf\u00e9 ne sont pas accept\u00e9s. En cas de probl\u00e8me (colis endommag\u00e9), contactez-nous dans les 7 jours suivant la r\u00e9ception. \t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t
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Comment obtenir un remboursement ? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\tS\u2019il y a eu une erreur de notre part ou un produit d\u00e9fectueux, nous vous proposerons un remboursement.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t
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Engagements et valeurs<\/p>\t\t\t\t<\/div>\n\t\t\t\t

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Travaillez-vous en direct avec les producteurs ? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\tOui, nous collaborons en circuit court avec des producteurs colombiens.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t
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Comment torr\u00e9fiez-vous le caf\u00e9 ? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\tNos caf\u00e9s sont torr\u00e9fi\u00e9s de fa\u00e7on artisanale, en petites quantit\u00e9s, pour pr\u00e9server les ar\u00f4mes. Nous adaptons chaque profil de torr\u00e9faction \u00e0 la vari\u00e9t\u00e9. \t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t
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Pourquoi le nom U\u2019WA ? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\tLes U\u2019wa sont un peuple indig\u00e8ne colombien. Notre marque rend hommage \u00e0 leurs valeurs : lien \u00e0 la terre, respect du vivant, identit\u00e9 forte. Nous cherchons \u00e0 refl\u00e9ter cette \u00e9thique dans chaque tasse. \t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

FAQ (FOIRE AUX QUESTIONS) \u00c0 propos de nos caf\u00e9s D\u2019o\u00f9 viennent vos caf\u00e9s ? Tous nos caf\u00e9s proviennent directement de Colombie. Ils sont cultiv\u00e9s en altitude, r\u00e9colt\u00e9s \u00e0 la main et trait\u00e9s avec soin par des producteurs partenaires engag\u00e9s dans une agriculture durable. Qu\u2019est-ce qu\u2019un caf\u00e9 de sp\u00e9cialit\u00e9 ? Un caf\u00e9 de sp\u00e9cialit\u00e9 est un […]<\/p>\n","protected":false},"author":1,"featured_media":288,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-1283","page","type-page","status-publish","has-post-thumbnail","hentry"],"yoast_head":"\nFAQ U\u2019WA Caf\u00e9 \u2013 Tout savoir sur nos caf\u00e9s, abonnements et livraisons<\/title>\n<meta name=\"description\" content=\"Retrouvez les r\u00e9ponses aux questions fr\u00e9quentes sur nos caf\u00e9s de sp\u00e9cialit\u00e9 colombiens, abonnements, livraisons en France, retours et engagements durables chez U\u2019WA Caf\u00e9\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/uwa.sapiens-lab.com\/fr\/faq\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta 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